VIP Support Manager (Azerbaijani Language)
Short description
We're looking for a VIP Support Manager fluent in Azerbaijani (C1 or higher) and Russian and/or English to advise and support VIP clients, resolve non-standard situations promptly, and build long-term client relationships.
Requirements
- 6+ months of experience working in VIP Support
- Fluent in Russian and/or English, and fluent in Azerbaijani (C1 level or higher), with competent written and spoken language
- Effective multitasking
- Problem-oriented thinking and customer focus:
- Experience and skills in resolving problematic situations
- Ability to effectively identify, analyze, and resolve client issues, demonstrating genuine commitment to achieving a positive outcome
- Active engagement in work processes
- Advanced PC user
- Own equipment (PC/laptop with Windows 11, stable internet connection, headset, webcam)
- Willingness to work a flexible schedule
- Stress resistance: ability to work under pressure
Responsibilities
- Advise and support VIP clients
- Help VIP clients with technical difficulties
- Resolve issues and non-standard situations
- Build long-term relationships with clients
- Collaborate with internal departments
- Analytics and reporting
Benefits
- Paid vacation
- Paid sick leave
- Corporate training
- Gamified corporate platform
- Referral program: bonuses for referring new employees
- Dedicated People Partner
