Outbound Specialist (Kazakh language)

We're looking for a Outbound Specialist fluent in Kazakh and Russian to re-engage inactive clients through phone calls, leveraging data analysis to personalize offers and consistently achieve sales plans and KPIs.

• Experience in sales or customer support is a plus, but not required
• Fluent in Russian and Kazakh, with command of both formal and informal communication styles
• Willingness to work 7.5 hours of effective time per day, 5 days a week
• Ability to work under stress
• Active engagement in work processes
• Advanced PC user: Windows, MS Office, Google Docs, understanding of how internet connections work
• Own equipment (PC/laptop with Windows 10/11, stable internet connection with ping ≤ 100ms, Jitter ≤ 30ms, speed ≥ 20 Mbps, headset with microphone, webcam)
• Problem-oriented thinking and customer focus
• Experience and skills in resolving problematic situations
• Ability to effectively identify, analyze, and resolve client issues, demonstrating genuine commitment to achieving a positive outcome
• Strong analytical skills for processing and interpreting large volumes of data
• Experience identifying key trends and behavior patterns, segmenting the customer base, and personalizing offers to retain clients

• Re-engage clients who have become inactive through phone calls
• Assist clients in resolving various issues
• Achieve sales plans and KPIs
• Collect, relay, and provide client feedback regarding the product
• Work in the CRM system and maintain reporting

• Paid vacation
• Paid sick leave
• Corporate training
• Gamified corporate platform
• Referral program: bonuses for referring new employees
• Dedicated People Partner