Outbound specialist (Spanish)

We're looking for an Outbound Specialist to reactivate and grow our customer base through targeted outbound calls, using data-driven insights to personalize offers, reduce churn, and consistently hit KPIs.

• Work experience in Customer Support or Sales
• Fluency in Spanish (English would be a plus)
• Stress resistance and proactive engagement in all work processes
• Advanced PC proficiency and tool usage: CRM, Confluence, Jira, Slack, Google Workspace
• Must have own equipment: PC/laptop with Windows 10/11, stable Internet connection (Ping ≤ 100ms, Jitter ≤ 30ms, speed ≥ 20 Mbps), headset with a microphone, and a webcam
• Problem-solving mindset and customer focus
• Advanced analytical skills: experience working with large datasets, identifying trends and behavior patterns, segmenting customers, and personalizing offers to reduce churn
• Excellent verbal proficiency in the target language, with a strong command of both formal and informal communication styles
• Willingness to work a 5/2 schedule with 7.5 hours of effective working time per day

• Make outbound calls within assigned campaigns
• Reactivate and develop the assigned customer base
• Follow CRM standards for completing and maintaining customer profiles
• Provide the Team Lead with feedback on customer cases and product-related matters
• Cooperate with relevant departments to resolve customer requests
• Advise customers on current operational matters and product-related questions
• Meet established KPIs
• Maintain up-to-date knowledge of the product, promotions, and updates
• Regularly use the product to understand the customer journey and apply product knowledge in practice;
• Participate in internal training sessions and informational meetings

• Paid vacation
• Paid sick leave
• Corporate training
• Gamified corporate platform
• Referral program: bonuses for referring new employees
• Dedicated People Partner