Talk with Us Limited (“Talk With Us”, “we”, “our”, “us”) - an international company of professional operators that provide services for processing incoming/outgoing calls and requests from clients in the iGaming, Fintech, IT sphere and your relationship with Talk With Us, who is responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 GDPR on the website https://talkwus.com/ (the “Website”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy sets out how we collect, use, disclose, and protect personal information when you interact with us through our website, during direct communications, in the context of our incoming/outgoing and customer support services, or when you apply for employment with us.
This website may be used to explore our business services and also contains current job vacancies. If you submit an application through the website or via other channels, your personal data may be processed for recruitment purposes, as further detailed in this policy.
For the purposes of applicable data protection laws, Talk With Us Limited, a company incorporated under the laws of the Hong Kong Special Administrative Region (HKSAR) and having its registered office at Flat A, 8/F, Kingswell, Commercial Tower, 171 Lockhart Road, Wan Chai, Hong Kong, registered in Companies Registry under №77927944 and for personal data collected via our website and for recruitment/HR, we act as a data controller and when we provide call-centre / BPO services to our clients, we generally act as a data processor, handling personal data only on our clients’ documented instructions and under a written data processing agreement.
As a provider of outsourced incoming/outgoing solutions, we may collect and process personal data relating to clients, prospective clients, job applicants, and end users of our clients. We process this data lawfully, fairly, and transparently, and we are committed to complying with all relevant privacy regulations, including the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. Where applicable, we also comply with the General Data Protection Regulation (GDPR) in the European Union (including Portugal and Cyprus), as well as relevant data protection laws in other jurisdictions where we operate or recruit, such as the laws of Kazakhstan, Georgia, Azerbaijan, and applicable CIS countries. In these jurisdictions, processing may require explicit consent for recruitment purposes and specific safeguards for international data transfers.
This Privacy Policy explains what types of data we collect, the legal basis for processing, how your data is used, and the measures we take to keep it secure. If you have any questions or concerns about how we process your personal information, you are encouraged to contact us using the details provided in the “Contact Us” section below.
By accessing or using our website, submitting information to us, applying for a position, or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, you should refrain from using the website and associated services.
Definitions
Data Controller – Talk With Us Limited, a company incorporated under the laws of the Hong Kong Special Administrative Region (HKSAR) and having its registered office at Flat A, 8/F, Kingswell, Commercial Tower, 171 Lockhart Road, Wan Chai, Hong Kong, registered in Companies Registry under №77927944
Personal data – any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
Processing – any operation or set of operations performed on personal data or sets of personal data, whether or not by automated means, such as collecting, recording, organizing, structuring, storing, adapting or modifying, retrieving, consulting, using, disclosing by transmission, disseminating or otherwise making available, matching or combining, restricting, deleting or destroying;
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
CIS - Commonwealth of Independent States.
Website – website run by us at: https://talkwus.com/;
User – any person visiting the Website or using the services or functionalities described in this Privacy Policy.
Collection and Processing of Personal Data
As part of our business operations and recruitment of our own personnel, we collect and process personal data necessary to provide incoming/outgoing calls services, manage customer interactions, and evaluate candidates for employment with our company.
Incoming/outgoing calls Services
When you contact our company, we may collect and process personal data such as:
- Identification and contact details (e.g., name, phone number, email address);
- Call content, inquiries, complaints, or requests;
- Call recordings (where applicable and with notice);
- Service usage data required to handle your query or provide support.
This data is collected directly from you during calls or other communications and is used to deliver customer support, improve service quality, ensure security, and for training and dispute resolution purposes.
Recruitment of Our Own Personnel
When you apply for a job with us, we collect and process personal data necessary for assessing your suitability for employment. This may include:
- Personal identification details (full name, contact information, nationality, residence, and work eligibility status);
- Professional data (educational background, employment history, qualifications, and references);
- Supporting materials you provide (CV, cover letter, work samples, certificates).
Where required by law and with appropriate safeguards, we may also process limited sensitive personal data, such as health information (for workplace accommodations) or criminal record data (only for positions where this is legally permitted and relevant).
The data is primarily obtained directly from you through online applications, submitted CVs, interviews, and professional networking platforms. In some cases, we may obtain additional information from third-party sources such as publicly available professional profiles, references provided by you, or recruitment partners, in compliance with applicable laws.
Depending on how you interact with us – whether you're visiting our website, reaching out about our services, or applying for a job – we may collect different types of information. Below is a breakdown of what we collect and why.
Information You Provide Directly
You may share information with us by:
- Filling out a contact or job application form;
- Sending us an email or calling our team;
- Sharing documents related to partnerships or onboarding.
This can include:
- Your name;
- Email address and phone number;
- Country and current city of residence;
- Resume or CV (if applying for a position);
- Cover letters or work samples;
- Messages, comments, or other content you submit.
If you’re applying for a job listed on our website, we’ll also collect whatever personal or professional details you include in your application. That might include your work history, education, location, and other details relevant to the role.
Information Collected Automatically (Website Use)
We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.
Information collected from other sources
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g., Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account’s privacy settings.
How We Use Your Information (and Legal Bases for Processing)
We collect and use personal information to operate our business responsibly – whether that involves helping our clients deliver excellent customer service, hiring new talent, or improving the performance of our website. The purposes for processing personal data, along with the legal bases on which we rely, are described below and depend on how you interact with us.
If You’re a Client or Prospect
We may process your personal information in order to:
- Respond to your inquiries about our outsourcing and incoming/outgoing services;
- Set up proposals, quotations, or service agreements;
- Communicate about project requirements or timelines;
- Provide ongoing support, onboarding, and account management.
If You’re a Website Visitor
When you browse talkwus.com, we may automatically collect technical data (such as IP address, browser type, and pages visited) to:
- Monitor how visitors use the website;
- Improve the structure, content, and performance of the website;
- Troubleshoot errors or broken links;
- Measure engagement with our services or job postings.
If You’re Applying for a Job
If you submit an application or resume for an open position, we use your data to:
- Review your application and assess your qualifications;
- Contact you regarding interviews or other recruitment steps;
- Retain application materials temporarily for compliance or HR reference.
General Purposes
In addition to the specific uses above, we may process personal data for the following overarching purposes:
- To comply with applicable legal obligations, regulatory requirements, or lawful requests from authorities;
- To exercise or defend legal claims, or enforce our rights under applicable agreements.
Purpose and Legal Basis for Processing
We process candidate data to facilitate recruitment activities, including assessing suitability for employment opportunities, verifying credentials, and ensuring compliance with regulatory and client-specific requirements. The lawful bases for processing personal data include:
- The necessity to take pre-contractual steps at the request of the candidate.
- Legitimate interests in managing recruitment activities and maintaining an efficient hiring process.
- Compliance with legal obligations regarding employment verification and equal opportunity regulations.
- Candidate consent, particularly in cases where data is retained for future job opportunities or included in talent pools.
How We Share Information
At “Talk with us”, we take your privacy seriously and only share your information when it’s necessary to provide our services or comply with legal requirements. Here’s when and with whom your data might be shared:
With Service Providers and Partners
We may share your personal information with third-party service providers, vendors, or business partners who perform services on our behalf or support the operation of our business. These may include providers of IT infrastructure, data storage, communication tools, analytics, and other professional services. These third parties are contractually obligated to protect your information, use it only for the purposes we specify, and comply with applicable data protection laws.
With Affiliated Companies (For Job Applicants)
If you apply for a position through us, your application and related personal data may be shared with the affiliated company or business unit where you are being considered for employment. This helps ensure your application is properly reviewed and processed by the hiring team.
For Legal and Safety Reasons
We may disclose your information if required by law—like responding to a court order—or if we believe it’s necessary to protect the safety or rights of us, our clients, or others.
Security of Your Data
We implement robust technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. Security measures include encryption, access controls, and regular security audits to uphold data integrity and confidentiality.
Third-party websites
Our website may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from our website. You should review the policies of such third parties and contact them directly to respond to your questions.
We collect personal data to (i) respond to enquiries, (ii) provide and improve our services, (iii) manage recruitment and employment, (iv) comply with legal obligations, and (v) protect our rights and security.
Classes of transferees may include IT/cloud vendors, professional advisers, group companies, and, where we act as processor, the relevant client. Provision of certain data may be mandatory for us to process your request or application; otherwise it may be voluntary, but not providing it may limit our ability to respond.
You have rights of data access and correction under sections 18 and 20 PDPO. Requests can be sent to [email protected].
Call recording
We may record calls for quality assurance, training, dispute resolution, and security. We provide pre-call audio notice where required. Recordings are retained for [e.g., 6 months] unless a longer period is needed for an investigation, legal claim, or as required by law. For EU/UK callers, our legal basis is legitimate interests (balancing test) or consent where local law requires it. You may object to recording; where feasible, we will offer an unrecorded alternative channel (e.g., email or web form).
Your Rights
According to the EU/EEA law (General Data Protection Regulation) you have various rights regarding your personal data.
Your Rights Under EU/EEA laws (GDPR)
Right to acknowledgement and access
You have the right to receive confirmation from Us at any time as to whether personal data relating to you will be processed. If this is the case, you have the right to request from us free of charge information about the personal data stored about you together with a copy of this data.
If personal data are transferred to a third country or an international organization, you have the right to be informed of the appropriate guarantees in accordance with GDPR in connection with the transfer.
Right to correction
You have the right to request Us to correct any inaccurate personal data concerning you without delay.
Right for cancellation ("Right for oblivion")
As a pursuant under GDPR, you have the right to demand that we delete personal data concerning you without delay, and we are obliged to delete personal data without delay if one of the following reasons applies:
1. personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
2. you file an objection to the processing pursuant to GDPR, and there are no overriding legitimate grounds for the processing, or you file an objection to the processing pursuant under conditions of GDPR.
3. you withdraw your consent, on which the processing was based pursuant according to GDPR, and there is no other legal basis for the processing.
4. the deletion of personal data is necessary to fulfill a legal obligation under Union law or the law of the Member States to which we are subject.
Right to limitation of processing
You have the right to request Us to restrict processing if one of the following conditions is met:
1. you dispute the accuracy of your personal data for a period of time that enables us to verify the accuracy of your personal data;
2. the processing is unlawful, and you have refused to delete the personal data and have instead requested the restriction of the use of the personal data;
3. We no longer need the personal data for the purposes of processing, but you do need the data to assert, exercise or defend legal claims, or
4. you have filed an objection against the processing pursuant according to GDPR, as long as it is not yet clear whether the justified reasons of our company outweigh yours.
Right to transferability of data
You have the right to receive the personal data concerning you that you have provided to us in a structured, current and machine-readable format, and you have the right to transmit this data to another person in charge without our interference, provided that
1. processing is based on consent or on a contract pursuant according to conditions of GDPR and US data protection laws.
2. processing is carried out using automated methods. When exercising your right to data transferability in accordance with paragraph 1, you have the right to request that the personal data be transferred directly by us to another person responsible, insofar as this is technically feasible.
Right of objection
You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you on the basis of GDPR and US data protection laws; this also applies to profiling based on these provisions. We no longer process personal data unless we can prove compelling grounds for processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If We process personal data for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising.
You have the right to object to the processing of personal data concerning you, for scientific or historical research purposes or for statistical purposes in accordance with GDPR and US data protection laws, for reasons arising from your particular situation, unless the processing is necessary to fulfill a task in the public interest.
Automated decisions including profiling
You have the right not to be subject to a decision based exclusively on automated processing - including profiling - that has legal effect against you or significantly impairs you in a similar manner. An automated decision making based on the collected personal data does not take place.
Right to revoke consent under data protection law
You have the right to revoke your consent to the processing of personal data at any time.
Right of appeal to a supervisory authority
You have the right of appeal to a supervisory authority.
In particular, if you have EU/EEA residentship, and have a concern about our practices concerning the processing of Personal Data that we are not able to resolve, you have the right to lodge a complaint with the data protection authority where you reside or in which you work, or in which the alleged infringement occurred, each as applicable, or by contacting the authority for such issues, at https://edpb.europa.eu/about-edpb/about-edpb/members_en.
If you are located in CIS: the Republic of Kazakhstan, Republic of Armenia, Republic of Uzbekistan, Republic of Tajikistan, Republic of Azerbaijan, Kyrgyz Republic, you are entitled to specific personal data protection rights under your local laws, including:
- Kazakhstan: Law “On Personal Data and Their Protection” (2013)
- Armenia: Law “On Personal Data Protection” (in force since 2015)
- Uzbekistan: Law “On Personal Data” (2019, last amended 2021)
- Tajikistan: Law “On Personal Data”, adopted in (2018)
- Azerbaijan: Law “On Personal Data” (2010)
- Kyrgyzstan: Law “On Personal Information” (2008)
We fully respect these rights and provide mechanisms to support their exercise
Your Right under CIS Region Data Protection Laws
1. Right to Be Informed
You have the right to receive clear and complete information about identity of the data controller, the purposes and legal basis of processing, the type of personal data collected, who will have access to your data
2. Right to Access
You have the right to request:
- Confirmation whether your personal data is being processed
- Access to that data
- Information about the source of the data and any recipients
3. Right to Rectification
You have the right to request correction, updating, or clarification of inaccurate or incomplete data.
4. Right to Erasure (Right to Be Forgotten)
You have the right to request that your personal data be deleted if:
- It is no longer necessary for the purpose for which it was collected
- Processing is unlawful
- You withdraw your consent and no other lawful basis applies
5. Right to Withdraw Consent
If processing is based on your consent, you have the right to withdraw it at any time. Withdrawal does not affect the legality of prior processing.
6. Right to Object
You have the right to object to the processing of your personal data when:
- Processing is not required by law
- Data is used for direct marketing or profiling purposes
7. Right to Restrict Processing
In countries like Armenia, you may request a temporary restriction on processing if:
- You contest the accuracy of the data
- Processing is unlawful but you oppose deletion
8. Right to Data Portability
In some cases, you have the right to request your personal data in a machine-readable format to transfer it to another controller.
9. Right to File a Complaint
You have the right to lodge a complaint with us, the data protection authority where you reside or in which you work, or in which the alleged infringement occurred, each as applicable, or by contacting the authority for such issues.
10. Right to Compensation
You have rights to be entitled to compensation for damages caused by unlawful data processing, as recognized in most CIS countries.
How to Exercise Your Rights
If you want to review, update, or delete your information, or if you have questions about your rights, please contact us at:
[email protected]
We’ll do our best to respond promptly and assist you.
Recruitment and Employment Law Compliance
In connection with our recruitment activities in the European Union, including in Poland, Portugal, and Cyprus, we process candidate personal data in compliance with GDPR as well as the relevant provisions of local labour law.
Poland (Labour Code, Art. 22¹) – We may request only the data that the employer is legally entitled to process for recruitment purposes (e.g., name, date of birth, contact details, education, professional qualifications, employment history). If you provide additional information, it will be processed on the basis of your consent. If we wish to retain your CV beyond the current recruitment process (talent pool), we will request your explicit consent.
Portugal (Labour Code) – Candidate data is collected only to assess suitability for the role and to comply with applicable employment obligations. We do not collect data on sensitive categories (e.g., political opinions, union membership, health data) unless strictly required by law. Retention of unsuccessful applications will not exceed the legally permitted period unless you consent to longer storage for future opportunities.
Cyprus (Employment Law and Data Protection Law) – We limit collection to data necessary for recruitment and employment purposes. Health or criminal record information will be requested only where required by law and proportionate to the role. Candidate data will be retained only for as long as necessary to comply with employment law obligations or with your consent for future recruitment opportunities.
CIS Countries – Recruitment data is collected and processed in accordance with national labour and data protection laws
Georgia – Recruitment data is processed in accordance with the Law of Georgia on Personal Data Protection. We collect only the data necessary for evaluating your application. Sensitive data (e.g., health, criminal records) will only be processed with your consent or if legally required. We retain candidate data only for the duration of the recruitment process, unless you provide explicit consent for us to keep your CV in our talent pool for a defined period. If your data is transferred outside Georgia (for example, to Hong Kong), we will ensure appropriate safeguards are in place or obtain your consent.
In all jurisdictions, we limit collection to information necessary for recruitment, comply with retention rules, and seek consent where required for talent pools or extended data storage. Candidates retain rights to access, correct, and (where applicable) delete their data under local law.
Use of cookies and similar technologies
Cookies
We use so-called service cookies primarily to provide the User with services provided electronically and to improve the quality of these services. In connection with this, the Data Controller and other entities providing analytical and statistical services to the Data Controller use cookies, storing information or accessing information already stored in the User's telecommunications terminal device (computer, telephone, tablet, etc.). Cookies used for this purpose include:
- to distinguish unique users by assigning a randomly generated ID. Enables calculation of visitor, session, and campaign data;
- to maintain session state for a specific GA4 property. Helps track user interactions across pages within a session.
Google Analytics
We use Google Analytics analytical tools, which collect information about website visits, such as the subpages you have viewed, the time you spent on the website or the time spent switching between individual subpages. For this purpose, Google LLC cookies are used for the Google Analytics service. As part of Google Analytics, demographic data and data on interests are collected. Neither the Data Controller nor Google uses the collected data to identify the User nor does it combine this information to enable your identification. Detailed information on the scope and principles of data collection in connection with this service can be found at the link:
https://www.google.com/intl/eng/policies/privacy/partners.
Managing Cookies
Most browsers let you control or delete cookies through their settings. You can usually set your browser to refuse cookies, but please note this might affect your experience on our website.
Your Choices
By continuing to use our website without changing your cookie settings, you consent to our use of cookies as described here. You can always adjust your browser preferences if you want to restrict or block cookies.
Cross-Border Data Transfers
In certain instances, personal data may be transferred to jurisdictions outside the country of residence of the data subject, including to jurisdictions that may not offer an equivalent level of data protection. In such cases, we take appropriate steps to safeguard personal data, including:
Standard Contractual Clauses (SCCs): We may implement SCCs approved by the European Commission to ensure that personal data transferred outside of the European Economic Area (EEA) is afforded an equivalent level of protection.
Adequacy decisions: Where applicable, we may rely on adequacy decisions issued by the relevant data protection authorities to transfer personal data to jurisdictions deemed to provide an adequate level of protection.
Binding Corporate Rules (BCRs): In some instances, we may rely on BCRs for intra-group transfers of personal data, ensuring that consistent data protection standards are adhered to across our global operations.
We ensure that adequate safeguards are in place to protect your personal data when it is transferred to another jurisdiction.
Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How long we keep data
We retain personal data no longer than necessary for the purposes collected (PDPO DPP2(2)). Typical periods:
- Website logs/analytics: [e.g., 13 months]
- Call recordings: [e.g., 6–12 months]
- Client account data: life of contract + [e.g., 7 years] for legal/accounting
- Recruitment (unsuccessful): [e.g., 6–12 months]; talent pool with consent [e.g., 24 months]
We will securely delete or anonymize data when no longer needed.
Social networking sites
The Data Controller processes personal data of Users visiting our profiles in social media (Linkedin, Facebook, Instagram, Telegram). This data is processed solely in connection with maintaining the profile, including for the purpose of informing Users about our activity and promoting various types of events, services and products. The legal basis for the processing of personal data by the Data Controller for this purpose is its legitimate interest (Article 6, paragraph 1, letter f of the GDPR) consisting in promoting its own brand.
Security measures
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access our website within a secure environment.
Children’s Privacy
We do not knowingly solicit data from or market to children under 18 years of age. By using our website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of our website. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
When we make significant updates, we will post the revised policy on our website and update the “Last updated” date at the top of the document. We encourage you to review this policy periodically to stay informed about how we protect your information.
Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal information, please don’t hesitate to get in touch.
You can reach us at:
Email: [email protected].
This Privacy Policy is effective as of 22/09/2025.
